Return & Exchange Policy

Welcome to BIT1!
We value your trust in shopping with us and always strive to provide the best purchase experience. Here is our return and exchange policy:

1. Timeframe

• Customers may request a return or exchange within 7 days from the date of receiving the order.

2. Conditions for Accepting Returns or Exchanges

To qualify for a return or exchange, the product must:

• Be in its original, unused condition, with all accessories and tags included (if applicable).

• Have intact original packaging and show no signs of use.

• Include proof of order (order number) when requesting a return or exchange.

3. Non-Returnable or Non-Exchangeable Products

• Some products are considered “final sale” and cannot be returned or exchanged.

• Examples include: opened cosmetic products, underwear, or custom-made items (if applicable to BIT1 products).

• Exceptions are clearly indicated on the product page when applicable.

4. Shipping Costs

• If the return or exchange is due to our mistake (e.g., manufacturing defect or wrong product), BIT1 covers the shipping cost.

• If the return is due to the customer’s preference (e.g., dissatisfaction with the product), the customer may be responsible for the return shipping cost.

5. Return or Exchange Process

1. Contact us first via email or customer service with your order number and the product you wish to return or exchange.

2. After approval, send the product in its original packaging and fill out any return form we provide.

3. Once we receive and inspect the product, we will either:

   • Refund the amount to the original payment method, or

   • Ship a replacement product if an exchange is requested.

6. Refund

• After accepting the return and inspecting the product, refunds are processed to the original payment method within 10–14 business days (or according to our payment policies).

• If store credit was used (if available), the refund may also be issued as store credit instead of a cash refund.

7. Handling Defective Products

• If you receive a defective or damaged product, report it within 7 days of receipt.

• We will either replace it with a new item or issue a refund, depending on your preference and stock availability.

8. Customer Support

• For any inquiries regarding returns or exchanges, contact us via email: [insert your email here] or the phone/WhatsApp number available on BIT1.

• We are here to assist you — your satisfaction is our priority.

9. Policy Updates

• We reserve the right to modify this policy at any time, and updates will be published in this section of our website.

• It is recommended to review the return policy before each purchase to ensure awareness of current conditions.